For Patients
Laredo Physician Associates' goal is to provide the best possible care and service at each conveniently located physician clinic and walk-in clinic. The staff is available to assist you and offer professional and courteous service.
This website is designed to answer questions you may have about your health, our practice and our policies.
You have the right to express your concerns about patient care and safety to clinic personnel and/or management without being subject to coercion, discrimination, reprisal or unreasonable interruption of care; and to be informed of the resolution process for your concerns.
You also have the right to lodge a concern with the appropriate agency, whether you have used the clinic's grievance process or not.
If you are a Medicare beneficiary and have concerns regarding the quality of your care or coverage decisions, contact the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for Texas:
Acentra Health
Toll Free Phone: (888) 315-0636
TTY: 711
Toll-Free Fax: (844) 878-7921
Mailing address:
1650 Summit Lake Dr., Suite 102
Tallahassee, FL 32317
If you have a consumer-related complaint, such as a concern regarding Protected Health Information (PHI) privacy or other consumer protections, you may contact the Texas Attorney General through their online portal or by calling the Consumer Protection Hotline at (800) 621-0508.